Here are a draft privacy policy and return policy for your online store, Head Salon Beauty Supply.

Privacy Policy

 

Effective Date: August 16th, 2025

Head Salon Beauty Supply (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website https://headsalonbeautysupply.com/ (the “Site”) and purchase products from us.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

• Personal Information: When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
• Device Information: When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

2. How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

3. Sharing Your Personal Information

We are committed to the privacy of your information. We do not sell, rent, trade, or otherwise share your personal information with outside parties for their own marketing purposes.

However, to operate our website and process your orders, we must use trusted third-party service providers who perform essential functions on our behalf. These service providers only have access to the personal information needed to perform their specific functions and are required to protect and secure your information.

For example:

• Payment Processing: We use Stripe as our payment gateway to securely process your payments. When you place an order, your payment card details are provided directly to Stripe via a secure connection. We do not receive or store your full credit card information on our servers. This is necessary to complete your transaction and is subject to the Stripe Privacy Policy.
• Website Analytics: We may use services like Google Analytics to help us understand website traffic and improve our user experience. This data is aggregated and anonymized wherever possible and is used to analyze the performance of our website.

We may also disclose your information if required by law, such as in response to a subpoena or other legal process in Canada, or to protect our rights, property, or safety.

4. Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at customer@headsalonbeautysupply.com.

Return Policy

At Head Salon Beauty Supply, your satisfaction is our top priority. We are happy to offer store credit or a replacement for eligible products within 10 days of the purchase date.

Eligible for Return:

• Unopened Hair Products: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Damaged or Defective Products: If you receive a product that has gone bad or is damaged, please contact us immediately for assistance.

Not Eligible for Return:

• Opened or Used Products: For health and safety reasons, we cannot accept returns of any opened or used hair products.
• Items Past 10 Days: We do not accept returns or exchanges for any reason after 10 days from the date of purchase.

How to Make a Return:

1. Contact Us: To initiate a return, please contact our customer service team at customer@headsalonbeautysupply.com within 10 days of your purchase. Please provide your order number and the reason for your return.
2. Receive Authorization: Once your return is approved, we will provide you with a return authorization and instructions on how to send your item back to us.
3. Ship Your Item: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your store credit or replacement will be processed.